Digital Storytelling
Troubleshooting and Help Guide

Most of the questions below relate to the general process or to using Adobe Photoshop Elements Slideshow for movie creation. An i-Movie guide will be coming soon.

General

Images

Opening a Movie File

Narrations

Background Music

Can I add all my images at once?

Yes but it is not always recommended. Here are some tips.

Tip 1: If you want to add all images at once to your timeline, you should save them with numerical numbers in the order you want them to appear in your movie. If you name them with words, your images will go in alphabetically, which is probably not the order in which you want them. You can drag them to a new order in your timeline, or use the sorter to reorganize them, but this is time consuming.

Tip 2: If some of your images are .bmp files, you will need to change your "file of type" to "All types" in order to see the .bmp images. Otherwise, not all of your images will be inserted and you will have to go back and insert those images separately. (see this link for more information about image types.)

Tip 3: Once you are sure your files are named properly, go to the Add Media button, and Photos or Videos from Folder. Locate and open your folder. If you have .bmp images, make sure you change the "Files of Type" to "All types". Click ONCE on the first file in the list. Hold down the shift key and click ONCE on the last file in the list (or use CTRL A to select all) and click the Open button.

Tip 4: Sometimes it is simply faster and easier to add your images one at a time...

I'm trying to add an image that is in my folder, but it is not listed when I try to insert it into my movie.

1. Is the file a .bmp? This file type is ok to use with Adobe Photoshop Elements Slideshow, but will not automatically appear in the Add Media screen.

Resolution: After you go to Add Media, and Photos or Videos from Folder, look at the bottom of the window. You will see a drop down menu that is titled "Files of Type". Click on the drop down menu and change to "All Types". Now you should see all your images.

2. Is the file a type supported by Adobe Photoshop Slideshow? Image files must be one of the following types: .jpg, .jpe, .jpeg, .png, .tif, .tiff, .psd, .pdd and .bmp (see the above resolution for more information about .bmp files.)

Resolution: If the image is not one that is supported, open the file in the Adobe Photoshop EDITOR (not slideshow) and resave the image with one of the supported file types.

Images have disappeared and been replaced by black screens in my movie timeline.

1. Have you moved the folder that contained the images? Adobe Photoshop Slideshow does not embed the pictures you add to the timeline - it simply "reflects" the image from the location in which it is stored. If the images are moved, or if the images are on removable media (pen drive, CD, etc) and that media is removed from the computer, the software will no longer be able to display your images and the timeline will show black screens. This will also happen if your images are on a server and you lose connection to that server. (Because of the risk of losing server connection, we recommend that your files are located in folders on the desktop of the computer rather than on the server.)

Resolution 1: Return the images to their original location and they will reappear in the timeline.

Resolution 2: If you've lost connection to the server where your images are stored, reconnect to the server and the images will reappear in your timeline.

Resolution 3: Place the images where you want to keep them and rebuild the timeline of your movie. You will have to delete the current (black) images and insert the images again from their new location.

2. Have you renamed the images? Once your images are in the timeline, you cannot rename them. If you do, the software will not be able to find the image and will display a black screen.

Resolution 1: Rename the images back to their original name. Be sure that you retain the proper file extension (i.e.: .jpg or .bmp)

Resolution 2: Remove the black screen from your timeline and reinsert the image with its new name.

I don't know how to reopen a movie that I've started.

In Adobe Photoshop Elements Slideshow, the only way to access a movie file is through the Organizer. Trying to use File - Open will not work! Go to the Adobe Photoshop Elements Organizer and your movie file will be there with a special icon in the upper right hand corner. Double-clicking this file will open your movie.

My movie has disappeared from the organizer.

Not good news. At this time, we do not know of any way to locate the file from another location. If your movie is deleted from the organizer, it is gone. Please warn students that they are NOT TO DELETE ANY FILES from the organizer EVER.

Resolution: The catalog (or organizer) can be backed up. You may want to consider backing up the organizer each day once movie creation has begun.

Once a movie has been exported and you are completely happy with it, you may delete it from the organizer to save space.

My narrations are in the background music track and are not attached to my pictures

You have used the "Add Media" button, "Audio from Folder" menu choice to add your narrations rather than the microphone/narration button on the upper right side of your slideshow screen. The Add Media - Audio from Folder menu choice is for adding the background audio to your movie. While your narrations will work from here, you will have no place for background music and you may have trouble aligning your narrations and your pictures.

Resolution: If you have already added your narrations this way, you will have to remove them and reinsert them properly. Click the image to which you would like to add a narration. Click the microphone button in the upper right of your screen. Click on the Folder icon and select Browse, thenlocate the appropriate narration file. Click Open. You will have to repeat these steps for EACH image that has a narration file with it.

Can I add all my narrations at once?

No. Because each narration should be attached to an image, you will have to click on the image, make sure you are on the microphone palette in the upper right of your screen, click the folder and select Browse, locate the appropriate narration file for that image and select open. You have to do this for every image. Do NOT use the Add Media - Audio from Folder button to add narrations.

I noticed in the microphone palette in the upper right of my screen that I can record my narrations right here in Adobe Photoshop Elements Slideshow. Can I do this instead of using Audacity to record narrations?

We cannot encourage you strongly enough to NOT do this for the following reasons:

  1. The quality is extremely poor and you will not be able to normalize the audio or trim it.
  2. Your audio file is not saved into a separate location. If you delete the photo to which it is attached, it will be gone and you will have to re-record it.

I can't remember how to rip/copy music from the background music CD's

Click here for the handout with screenshots. Keep in mind that there are small variations from computer to computer, but these directions should be accurate for what you will see.

I can't find the song I copied from the CD

The default location for music that is copied from Windows Media Player is My Documents/My Music. Inside the My Music folder will be another that is probably titled Unknown Artist. Open that and there will be a folder titled Unknown Album. Open that and the song should be there. If there are several Unknown Artist folders, you may have to look in each one until you find the correct folder.

If the song is not in the default location, then someone has changed the location in Windows Media Player. Open Windows Media Player and go to the Tools menu. Select Options. Select the Copy Music tab. The first part of this screen will provide the pathway to the saving location.

The CD I'm using doesn't show up in Windows Media Player

Four of the CD's in your collection are already in mp3 format and do not have to be ripped/copied. These CD's will not show up in Windows Media Player because they are not true audio CD's. These four CD's are labeled as mp3 CD's and to drag and drop the files to use them. Place the CD in the CD drive, go to My Computer and open the CD. The files will listed. Double click them to listen. When you locate the file you want, simply drag and drop it into your project folder.

Why can't my kids use popular music?

Due to issues with copyright, students should not be using their own music CD's in their projects. Additionally, popular music nearly always has words, and this will detract from their narration. Please use the royalty free CD's provided.

My background music is too loud

1. Are you using Adobe Photoshop Elements 4.0? (Nearly all teachers in this project are using 4.0) If so, the answer should be simple. Click on the background music track. A volume slider should appear in the lower right of your screen. Move the slider to the 2 or 3rd mark from the left - nearly all the way down! Background music should be very low, as it will sound louder when played back on good speakers.

2. Are you using Adobe Photoshop Elements 5.0? (Teachers should not yet be using 5.0, because of the glitch outlined here. We have installed 4.0 until this glitch is resolved.) There is a glitch in this program that prevents the background music volume slider from working properly. If this is the case, please contact one of the project coaches for more information on how to manage the background music.